Concerns and Complaints

At SOSRC, we understand that sometimes things don’t go as they should. If you’ve experienced an issue with any of our staff, trustees, or someone working on our behalf, we want to hear from you.

Your feedback is important to us, and we’re committed to putting things right. If you make a complaint, we promise to:

Take your concerns seriously.

Record and respond to your complaint promptly.

Take action where needed.

Keep you updated until the matter is resolved.

To learn more about how we handle complaints, you can read our Complaints Policy.